Policy
Returns & warranty
What can be returned, within what window, and how manufacturer warranty is handled.
Draft for review. This wording is a starting point for the build and has not been reviewed by a UAE-qualified legal advisor. It must be reviewed before the site goes live.
- 01Inspection window
- Notify us of shortages, incorrect supply or transit damage within seven days of receipt, quoting the invoice number and part number.
- 02Returns process
- Returns require a returns authorisation number issued by us before despatch. Goods must be unused, in original packaging and complete.
- 03Non-returnable items
- Electrical components that have been installed or energised, items cut or modified to order, and special-order lines brought in specifically for your requirement are not returnable.
- 04Manufacturer warranty
- Manufacturer warranty is passed through to the buyer on the terms offered by the manufacturer. We will handle the claim on your behalf where the manufacturer permits it.
- 05Warranty exclusions
- Warranty does not cover damage from incorrect installation, over-voltage, water ingress beyond the rated IP class, or use outside the stated rating.
- 06Liability
- Our liability is limited to replacement or refund of the goods supplied. Consequential losses, including vessel delay, are excluded.
Ceytom Co L.L.C · Trade licence CN-XXXXXXX · TRN 100XXXXXXXXXXXX
Warehouse 7, Al Quoz Industrial Area 3, Dubai, UAE